Commercial vehicle service training days to run and run

06/01/2017 12:04:36
 
 
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The first of JOST UK’s new format Service Days has conformed to the company’s ‘right first time’ philosophy, winning high praise from the delegates and providing a template for future events.

JOST is one of the UK’s leading suppliers of components and systems for commercial vehicles, including road trucks and trailers, forestry and agricultural vehicles.

The objective of Service Days is to ensure its Service Agents have all the knowledge and expertise required to offer the best possible service to end-users. The new format covers all of JOST’s technologies and product ranges, including Edbro hydraulic tipper cylinders and systems and the JOST, TRIDEC and Rockinger portfolios that includes, axles, brakes, drawbars, landing gear, fifth wheels, kingpins, sliders, towing hooks etc.

JOST components are fitted to a wide range of hard working commercial vehicles and are regarded as some of the best quality on the road. Manufactured to the highest international standards, JOST understands that it is equally important that fleet owners, operators and drivers are confident that this quality level is reflected right through the customer service network.

Developing and maintaining the necessary skills through training and education is a vital part of the process.

“In the past we have run Service Days for individual products or technologies,” explains Danny Broomfield, JOST Sales Director for UK and Ireland. “But we realised that broadening them out to include the whole range offered several possible advantages, so we floated the idea past several of our Service Agents. Their positive response encouraged us to plan the first one and see how it was received.”

The first whole-range day was held in mid-November and there was a pre-determined commitment to a second one in February. With over 60 Service Agents across the UK, JOST knew that the event would have to be one of a series.

At the end of the first event all the delegates were asked to fill in a questionnaire and to give an informal verbal assessment of the day. This allowed the JOST team to do an objective analysis of programme.

“We had worked hard in the planning stages,” recalls Danny, “and this was repaid by the reaction to the day. The comments were all positive, with my personal favourite being from Terry Brayshaw, Managing Director of Stanway Commercials in Darlington, Co Durham who noted: ‘You can’t improve upon excellent’.

“It is great that we scored a bullseye first time, but we are not going to rest on our laurels. If we can think of improvements, we will incorporate them – and of course our technologies are advancing all the time, as is legislation, user expectations etc, so we have to make sure our presentations reflect that.”

JOST’s UK production facility in Bolton is already equipped to host training days, and is being further developed thanks to a multi-million pound programme of investment and improvement.

About JOST:

JOST is a leading global producer and supplier of safety-critical systems to the truck and trailer industry. The Company offers branded, quality products clustered in three systems: Vehicle Interface (focusing on products required to operate a commercial vehicle combination of trucks and trailers such as fifth wheels and landing gears), Handling Solutions (including container technology and hydraulic cylinders products) and Maneuvering (focusing on truck and trailer axles and forced steering). As the number one supplier of fifth wheels and landing gears globally, JOST is the market leader for Vehicle Interface systems. JOST’s global leadership position is driven by the strength of its brands, by its long-standing client relationships serviced through its global distribution network as well as by its efficient and asset-light business model.

The Company’s core brands “JOST”, “Rockinger”, “TRIDEC” and “Edbro” are well-recognized in the industry and highly regarded for their quality and continuous innovation. With its global distribution network and production facilities in thirteen countries across five continents, JOST has direct access to all major truck and trailer manufacturers and relevant end customers. JOST currently employs about 2,700 members of staff worldwide.

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Editor Contact

DMA Europa Ltd. : David Bedford
Tel: +44 (0)1562 751436 Fax: +44 (0)1562 748315
Web: www.dmaeuropa.com
Email: infoallenquiries@dmaeuropa.com

Company Contact

JOST UK Ltd. : Danny Broomfield, JOST UK Ltd.
Tel: + 44 (0) 1204 528888 Fax: + 44 (0) 1204 531957
Web: www.jostuk.co.uk
Email: danny.broomfield@jost-world.com

 
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