Commercial vehicle service training days to run and run

06/01/2017 12:04:36
 
 
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The first of JOST UK’s new format Service Days has conformed to the company’s ‘right first time’ philosophy, winning high praise from the delegates and providing a template for future events.

JOST is one of the UK’s leading suppliers of components and systems for commercial vehicles, including road trucks and trailers, forestry and agricultural vehicles.

The objective of Service Days is to ensure its Service Agents have all the knowledge and expertise required to offer the best possible service to end-users. The new format covers all of JOST’s technologies and product ranges, including Edbro hydraulic tipper cylinders and systems and the JOST, TRIDEC and Rockinger portfolios that includes, axles, brakes, drawbars, landing gear, fifth wheels, kingpins, sliders, towing hooks etc.

JOST components are fitted to a wide range of hard working commercial vehicles and are regarded as some of the best quality on the road. Manufactured to the highest international standards, JOST understands that it is equally important that fleet owners, operators and drivers are confident that this quality level is reflected right through the customer service network.

Developing and maintaining the necessary skills through training and education is a vital part of the process.

“In the past we have run Service Days for individual products or technologies,” explains Danny Broomfield, JOST Sales Director for UK and Ireland. “But we realised that broadening them out to include the whole range offered several possible advantages, so we floated the idea past several of our Service Agents. Their positive response encouraged us to plan the first one and see how it was received.”

The first whole-range day was held in mid-November and there was a pre-determined commitment to a second one in February. With over 60 Service Agents across the UK, JOST knew that the event would have to be one of a series.

At the end of the first event all the delegates were asked to fill in a questionnaire and to give an informal verbal assessment of the day. This allowed the JOST team to do an objective analysis of programme.

“We had worked hard in the planning stages,” recalls Danny, “and this was repaid by the reaction to the day. The comments were all positive, with my personal favourite being from Terry Brayshaw, Managing Director of Stanway Commercials in Darlington, Co Durham who noted: ‘You can’t improve upon excellent’.

“It is great that we scored a bullseye first time, but we are not going to rest on our laurels. If we can think of improvements, we will incorporate them – and of course our technologies are advancing all the time, as is legislation, user expectations etc, so we have to make sure our presentations reflect that.”

JOST’s UK production facility in Bolton is already equipped to host training days, and is being further developed thanks to a multi-million pound programme of investment and improvement.

About JOST:

JOST is the world’s leading manufacturer of vehicle connection systems, modules and components for trucks and trailers. Under the umbrella brand JOST, the comprehensive range of products is broken down into four areas: The JOST brand includes fifth wheel couplings, telescopic landing gears and accessories for semi-trailers, ball bearing turntables, king pins and container locks as well as components for alternating systems. The trailer axles of the DCA Family are also sold under the JOST brand. Under the traditional brand name of ROCKINGER, the company produces towing hitches, drawbar eyes and towing drawbars for both transporters and trucks, as well as for use in the agricultural industry. TRIDEC is the leading provider of steering systems and single wheel suspensions for trailers. Edbro is the specialist in the field of vehicle-mounted hydraulic systems. Its range includes front and underfloor dump trucks and trailers and extension cylinders, as well as customer-specific hydraulic construction kits.

JOST is the only supplier that can provide products and services all around the world. The company is located on all continents, with distribution, production and development. With sales and production facilities in more than 20 countries, the company is the global partner of choice for the commercial vehicle industry. JOST employs over 2.800 members of staff worldwide. It is listed on the Frankfurt Stock Exchange since 20 July 2017.

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Editor Contact

DMA Europa Ltd. : David Bedford
Tel: +44 (0)1562 751436 Fax: +44 (0)1562 748315
Web: www.dmaeuropa.com
Email: infoallenquiries@dmaeuropa.com

Company Contact

JOST UK Ltd. : Vera Terporten
Tel: +49 (6102) 295-383 Fax:
Web: www.jostuk.co.uk
Email: vera.terporten@jost-world.de

 
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