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EDBRO INVESTS TIME INTO SERVICE NETWORK

Specialist agents gather from across the UK for training on new and existing product, in a drive to further improve high levels of after-sales Edbro customer service.

Wednesday 17th March saw the latest instalment of Edbro’s Service Agent Training Days. Agents from as far as Edinburgh, Dover & Kent descended on Bolton for a well deserved night of entertainment at Bolton’s Reebok Stadium before getting down to a full day of ‘hands on’ workshops, product updates and live demonstrations.

With Edbro’s development of the new C Series cylinder as well as increased product range with the UB (under floor & 3 way), CX10 & CX14, it was the ideal time to refresh those with long standing partnerships, and officially welcome our newest members.

Edbro now has a network of 70 service agents, all with a range of skills and knowledge suited to every eventuality and an array of Edbro genuine parts to cover most incidents.

Danny Broomfield, UK Business Development Manager for Edbro said, “We have long known the importance of working closely with skilled partners who support our business and more importantly, come into regular contact with the product. That allows us to gather extremely useful feedback which we can then react to and further strengthen our offering to the market place.”

The day began with a factory tour highlighting the recent investments made by Edbro to its manufacturing process and incorporated a live tilt test of the new C Series cylinder. The agents then broke down into smaller groups for a series of ‘hands on’ workshops before coming back together for a feedback and Q&A session.

Peter Angell, Sales Manager for Edbro said, “There was some really good feedback and suggestions from the agents which we will take on board. The service network is an important part of Edbro’s offering so events like this are really useful for both the agents and us.”

Andrew Davis of Bulkrite, Shrewsbury, a long standing Service partner for Edbro said, “We have really enjoyed the day, particularly seeing the changes Edbro have made as a result of feedback from the previous event. We have enjoyed a successful relationship to date and events like this really help to improve the bond and refresh the memory!”

Edbro plan to run a series of smaller training events throughout the year on specific issues that the agents want to focus on.

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For further information, contact Katherine Littlewood at Edbro on +44 (0) 120 4902364 or at katherine.littlewood@edbro.co.uk.

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