NEW HOLROYD TECHNICAL SUPPORT TEAM IS ANSWER TO PRODUCTION & SERVICE PRESSURES OF GLOBAL MANUFACTURING ECONOMY.
Holroyd has expanded it’s technical support team and introduced a new product-wide support structure to help customers get the best from their machines in terms of performance, reliability and whole life costs. Experienced and highly qualified engineers operating from the UK and the USA now offer a global response service offering advice and support both onsite and over the telephone. All areas of production and machining using Holroyd machine tools are also subject to a pro-active approach to improved tooling and software, from updates to retrofits, upgrades, service, maintenance, preventative maintenance and breakdown support.
The introduction of the technical support team is an answer to the production pressures of a highly competitive global manufacturing base. It provides a mechanism whereby customers can ensure that their production can be maintained at its most efficient and profitable level. Advice and support for any production or service issues can be dealt with quickly and efficiently by Holroyd’s experienced mechanical, electrical, software and commissioning Engineers who, between them, are able to provide the ideal solution, regardless of when the need arises, or how complicated the issue.
The experience of the team means that often a phone call is enough to solve an issue with any machine. This is because the engineers have been involved in the design, operation and set up of all Holroyd machines, providing a pool of knowledge and experience that customers can draw upon at any time of the day or night.
In cases where problems cannot be resolved over the phone, Holroyd engineers are able to travel at short notice to ensure that machines are returned to full production as soon as possible. This is also the primary objective in cases where the onsite work involves complex retrofitting and upgrade work, which is undertaken by Holroyd’s experienced team and fully guaranteed.
The technical support team also helps companies to maintain competitiveness,
by providing advice on new tooling and software developments. Holroyd is in the unique position of employing the same machines in its own production as it sells to the world market. This means that the company is always at the leading edge of tooling and software developments, providing an ongoing database of manufacturing experience, which benefits users of Holroyd products worldwide. The dynamic nature of the database enables Holroyd to offer the latest advice and solutions on any tooling issue, and also on the latest developments in machine code and profiling software which are available to customers.
Complementing the technical, support and maintenance facilities provided by Holroyd’s new team is direct access to all stocked parts for Holroyd and Edgetek machines. This facility is crucial in breakdown or pressurised maintenance situations, allowing replacement parts to be despatched the same-day to restore production or to meet tight maintenance deadlines.
Commenting upon the introduction of the new service, Holroyd Sales Director, Paul Hannah, said: “Holroyd is constantly developing the capability of its machines to ensure that they offer performance that is comparable to, or better than, any in the world. However, the fast moving nature of the global manufacturing economy means that new barriers are being broken all the time, bringing improvements in manufacturing that our technical support team can provide to our customers. At the same time, the need to ensure maximum uptimes for production means that we are always looking at ways to improve our service. The combination of our best technical engineers into a elite support group seems to us a good way of achieving this.”
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For further information please contact: Neil English, Sales and Marketing Director, Holroyd, Harbour Lane North, Milnrow, Rochdale, OL16 3LQ, England. Tel. +44 (0) 1706 526590. Fax. +44 (0) 1706 353350. e-mail: neil.english@renold.com. web: www.holroyd.com
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